This is, word-for-word, my exchange with what is probably a nice young lady trying really hard to do her job at Arby’s a couple of nights ago. You can’t make this stuff up.
Some background info. I ordered a number 5 and a side of potato cakes because I was starving. Beating your head against the wall for three and a half hours in a useless MBA class can really work up an appetite. I pull around to the window.
Arby lady: “$9.31″
Me: “Wow, that sounds a little more pricy than usual.”
No reply. She just took my money. After what seemed to be an eternity, caused by a combination of my hunger and their inability to deliver fast food fast, she handed over the bag of deliciousness. Since I’m a pessimist, I always check the bag to make sure the order is right. Uh oh, we have a problem.
Arby lady: “Have a nice day”
Me: “Wait a minute, are these potato cakes in here?”
Arby lady: “Yes.”
Me: “Do you really think that I would ask that question if I didn’t already know the answer?”
Arby lady: “What?”
Me: “These aren’t potato cakes.”
Arby lady: “Are you sure?”
I held up the mystery side dish. Ah, this should resolve everything. She’ll see that the incorrect side was put in my bag, she’ll get me some damn potato cakes, and I’ll be on about my day. She took a look, furrowed her brow, cocked her neck, and spun around to ask the assistant shift manager something. “Can I get some potato cakes ASAP!” That would be a great question to ask. I’m not sure what she said, but it had nothing to do with potato cakes. The saga continued:
Arby lady: “Oh, someone must have entered in potato bites instead of potato cakes.”
Me: “Oh.”
Arby lady: “Don’t worry about the cost difference, you’re all set.”
Me: “But you charged me more than usual, and you didn’t give me what I ordered!”
Arby lady: “What?”
Me: “I want the potato cakes that I ordered, and I think you owe me some money back.”
Again, the furrowed brow, the cocked neck, a look back to see if the assistant shift manager could bail her out of this predicament. She’s nowhere to be found. Oh no! She’s probably out back on her smoke break making out with her baby’s daddy in the back of his El Camino. You could cut the tension with a knife.
Me: “You know what, fuck it.”
And I sped off. Welcome to the list Arby’s. It was fun while it lasted.
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